Terms & Conditions

Triton is a Ltd Company. If you have any suggestions or comments or if you need to contact us, please feel free to email us using the link on the contact us tab or use the details below.

Hong Kong Office:

Triton International (HK) Limited

Room C+ D 10/F, Max Share Centre

367-373 King’s Rd, North Point, Hong Kong

 

Head Office:

Dongguan Xuantu Electronics Technology Co.Ltd

Room 2322-2325/23F China South Development Centre

China South City, Longgang District, Shenzhen, Guangdong China

 

Factory Address:

No 3 Yin Song Road, Shangyuan Village,

Qingxi City, Dongguan, Guangdong, China
Email : info@ritonhkltd.com

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will rectify the mistake.

Shipping And Handling The total cost of your order will include the price of goods chosen with a shipping cost displayed (or agreed under special circumstances) at the time of order.

In case of an item not in stock, we have to order it from our supplier which could sometimes take upto10-15 days.

Goods will be shipped by Royal Mail 1st class post or 1st class recorded delivery except where the order is of high value. In this case we may choose to ship by special delivery or courier. Please note a signature will be required for orders of high value.

For all International Shipment, we use Royal Mail International Signed for Service that ensures us to keep track of the items shipped.

Delivery times are calculated in working days i.e. Monday to Friday. We aim to deliver within two working days. This is almost always the case; however we do ask that you allow five working days during busy periods such as sales, bank holidays and seasonal holidays. Remember we will not charge you till the shipment is ready to leave i.e, you will be charged only on the day of shipment.

Our Normal cut-off times are 3:30 pm for Royal Mail, UPS Express and 4:30 pm for all other couriers.

In case of a parcel lost in shipment, we will log the complaint with the shipping vendor. Any claims of refund or replacement will only be entertained after the shipping vendor has resolved the complaint. This can take up to 90 days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Guarantee All our goods are inspected and have passed the quality test, therefore are of the highest quality. All our goods are covered by warranty as mentioned on our website. However, our flex cables do not have any warranty.
Privacy Policy Your privacy and security is very important to us. Our website software and our selected payment processors use the latest SSL encryption technology and in addition are fully PCI compliant.

We will not pass on any details we hold on customers or web site visitors to any third parties. We protect the privacy of this personal information.

We will take all reasonable care to ensure that any details that you submit to us are kept secure. The details that you submit to us will be kept to process orders only. You have the right to withhold personal information that is not needed for the transaction.

When processing an order, we require the details of the credit/debit card to be used in payment as well as both a delivery and billing address, e-mail address and contact number.

All information is collected in accordance with the Data Protection Act 1998. Credit and debit card details are processed by a third party payment provider, to protect you as fully as possible this information is not stored on our website in any form.

By opening an account with us you agree to have your information stored on our servers located in the United Kingdom.

We also reserve the right to refuse the fulfilment of any order in the event of an unsatisfactory verification of your order. You can check the information that we hold by sending us an email.

If you find any inaccuracies we will delete it or correct it promptly. The personal information that we hold will be held securely. We do, however, reserve the right to pass on any details we hold to relevant authorities in the interests of preventing crime. You will be notified in the event of any information being transferred outside the European Economic area.

We may use the e-mail addresses submitted to us to notify you occasionally about important functionality changes to the website, new services and special offers we think you’ll find valuable.

We will give you the right to refuse any marketing material from us in the future.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a ‘cookie’, which would be stored on your browser. You can usually modify your browser to prevent this happening.

If you have any questions please contact us.
Returns Policy 1. Return forms should be completely filled in and sent back for Return Authorisation (RA). If you dont have return forms, please do ask before sending the returns.
2. Order Number should be clearly mentioned otherwise claims won’t be refunded.
3. We are not responsible for item lost during returning.
4. Item not defective after testing or wrong item ordered by buyer will be returned at buyer’s expense.
5. For faulty or damaged parts, replacement would be sent when RA has been authorised.
6. For any item missing in delivery, please notify us within 48hrs of delivery.
7. Don’t use digitizer or LCD screen on the phone with sticking kit, otherwise they won’t be exchanged.
8. Please test Digitizers or LCD screen by connecting connectors only. Fitted parts won’t be exchanged or returned.
9. Don’t remove the screen protectors from digitizer or LCD screen.
10. For the parts that are broken or damaged in transit, you must notify within 24Hrs on info@Triton.com
11. Claims made to courier for parts broken in transit can take up to 14 working days.
12. Check and inspect all parts on arrival of the delivery. Any parts arrived with any damage such missing like IC, Chip broken , flex broken or bent or damaged must be notified and returned once RA has been authorised.
13. Customer is responsible for return postage.

All return details should be sent on info@tritonhkltd.com